Refund and Returns Policy

At EwiiStore, we strive to provide high-quality generators for both home and commercial use. However, we understand that there may be instances where you need to return or exchange a product. This Refund and Return Policy outlines the terms and conditions under which refunds, returns, and exchanges are processed.

1. Return Eligibility

You may request a return under the following conditions:

• Product Condition: The generator must be in its original condition, unused, and in the original packaging.
• Return Window: Requests for returns must be made within 30 days of the delivery date.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Used or damaged generators: Products that have been used or show signs of damage.
• Custom or special-order items: Generators that are custom-built or ordered specifically for your requirements.
• Clearance or sale items: Products marked as “final sale” are not eligible for return or refund.

3. Return Process

To initiate a return, please follow these steps:

1. Contactez-nous: Email us at [Insert Contact Email] or call [Insert Contact Number] to request a return authorization.
2. Return Authorization: Once your return is approved, we will provide you with instructions on how and where to send the product back.
3. Expédition: You are responsible for covering the shipping costs for returning the item unless the return is due to a defect or error on our part.
4. Inspection: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Policy

If your return is approved, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase (e.g., credit card, RBC Pay Plan).
• Refund Timeline: Please allow 7-10 business days for the refund to be processed and appear in your account after we confirm receipt of the returned item.
• Restocking Fee: A restocking fee of 15% may apply for certain products, depending on the condition of the item returned.

5. Damaged or Defective Products

If your generator arrives damaged or defective, please contact us immediately. We will:

• Replace the Item: Offer a replacement free of charge.
• Return Shipping: Cover return shipping costs for damaged or defective products.
• Refund Option: If a replacement is not possible, you may choose to receive a full refund.

6. Exchanges

If you wish to exchange your product for a different model or size, please contact us within 30 days of receiving your order. The generator must be in new, unused condition, and you will be responsible for any price differences and shipping costs associated with the exchange.

7. Cancellation Policy

You may cancel your order before it has been shipped for a full refund. If the order has already been processed and shipped, you must follow the return process as outlined above.

8. RBC Pay Plan Refunds

For purchases made via RBC Pay Plan, refunds will be credited back to your RBC Pay Plan account in accordance with their refund policies. Please note that interest charges accrued on your RBC Pay Plan account during the return process may not be refundable.

9. Contact Information

If you have any questions or concerns regarding your return, exchange, or refund, please contact us.